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Ordering, Processing and Shipping Details

Ordering

  • All of our European (European Union (EU), United Kingdom (UK), Norway (NOR), and Switzerland (SUI)) ordering is handled on eu.velocio.cc.
  • Pricing includes VAT and import duties. The price of the product remains unchanged, and customers will see what portion of the product price contains VAT upon check-out.
  • Orders over €100 or equal value in local currency qualify for free shipping.
  • Default pricing and ordering is in Euros. Based on your location, pricing should adjust to you local currency. If conversion to local currency is not happening, please contact service@velocio.cc.

Processing and Shipping

  • All European (EU, UK, NOR, and SUI) orders are currently shipped from our global distribution center in the US.
  • All orders are shipped FedEx International Express.
  • Our shipping and logistics team is actively looking into alternative options to provide the best possible service to our European customers.
  • All items are shipped Delivered Duties Paid (DDP) where import duties and taxes are pre-paid by Velocio. This means no additional import duties or taxes are to be paid by the customer.

Returns

  • All Velocio products (excluding face masks, socks and water bottles) are covered under our Signature Guarantee. Try any of our products for 30 days to ensure it meets your needs. If you are not 100% satisfied with your Velocio product, you may return it within 30 days of receiving the product.
  • Eligible orders can be reimbursed for return shipping service. Customers are responsible for initially paying for the postage. Upon completion of the return, customers should contact service@velocio.cc and will be supplied with a Gift Card equivalent to the value of the fees incurred from the return shipment. A receipt from the return shipment will be required
  • Returned products are shipped to a different location based on country:
    • United Kingdom, Norway, Switzerland: Returned to US
    • European Union: Returned to Italy
    • Australia: Returned to US
    • Rest of World: Returned to US
  • For more information, please click here.