Select your region below, and have your shipping zip code and order number available. You’ll find your order number in your Velocio Order Confirmation email.
Our return process provides a refund of the purchase price of your item within 30 days of receipt. Please note:
Velocio does not offer direct exchanges, however we do offer instant credits to facilitate immediate re-orders. When submitting your return, choose the store credit option and place a new order for the item you’d like instead. Velocio retains the right to pursue payment for items not returned within 28 days of credit being provided.
Not your color? Not to worry. Gifts can be returned within 30 days. If you don’t have your order number, reach out to firstname.lastname@example.org.
The Velocio Signature Guarantee underscores our mission to create a better cycling experience. We believe that riding in our gear is the best proof of our commitment to quality and performance.
Returns that cannot be restocked, due to use or damage, are sent to our partner The Renewal Workshop. There they are renewed to a like-new state and made available through Velocio Renewed and removed from the waste stream.